Company Values
Repario
[re-par-ē-o]
a verb meaning to rediscover, signifying the act of finding or reconnecting with something once known or experienced but forgotten or lost.
We stand by our commitment to deliver the highest standards of quality in everything we do.
We are committed to dependability and transparency with our clients and partners.
We believe that the best results are achieved through effective teamwork and collaboration.
Guided by the Best
Our Commitments
We believe that successful partnerships are built on the bedrock of trust, transparency, and reliability. Our commitments to our clients encompass:
Origin Story
Customer service took a hard hit during the 2020 pandemic and did not recover. Why? Because employees in every industry were negatively affected. They experienced abrupt changes in work environments with an absence of flexibility and trust by their employers. Employees felt resentful and unappreciated, leading to a lack of motivation. Meanwhile, leadership failed to recognize the root problem and carried on with business as usual. Consequently, employees’ dissatisfaction affected their desire to serve and had a negative impact on customers.
Simultaneously, eDiscovery, privacy, and information governance companies embraced assembly line models to increase efficiency and cut costs. Unfortunately, this shift impacted customers who were used to bespoke service and engagement. Customers found themselves without the service they wanted, leaving them dissatisfied with their overall experience.
This reality triggered Repario’s mission. At Repario, we understand how important it is to prioritize both employee happiness and client experience. That’s why we intentionally built our company to focus on both. Our team of dedicated professionals are passionate about providing exceptional service and strive to revive excellence in the employee and customer experiences.
At Repario, we are unwavering in our commitment to Rediscover Service.
Mission
To intentionally bring exceptional service back to the clients in our industry by cultivating an environment where our people are motivated to serve and take pride of ownership in all we do.
Vision
To be the industry’s gold standard for service delivery and the first-choice employer of highest quality talent, and to raise the standard of excellence across the legal ecosystem.
Core Values
At Repario, our commitment to excellence is unwavering, exemplified by our core values.
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